Shipping / Refund / Return Policy

SRZ SAMRUKZONE– Packaging, Shipping & Return Policy

Packaging

At SRZ, we follow Reduce • Reuse • Recycle

Safe courier bags & corrugated boxes.

Minimal plastic / bubble wrap (only for fragile items like glass).

Shipping Policy

Origin & Dispatch

Ships from: Samruk Enterprises, Satara, Maharashtra

Dispatch Time: 1–2 business days after payment confirmation

Tracking details shared via email & account

Delivery Timeline (India)

Standard: 7–10 business days

Remote areas: May take longer

Delays due to restrictions/events are beyond our control

Charges

FREE DELIVERY (unless specified otherwise)

Address & Contact

Shipped to details entered at checkout

No changes possible after dispatch

Receiver Responsibility

Package must be signed on delivery

If unavailable, ensure an authorized person receives it

SRZ is not liable for items signed by third parties

Return • Refund • Replacement Policy

We ensure all products are: accurately described, inspected, fairly priced, and correctly dispatched.
Please check product details (size, weight, color) before placing your order.

7-Day Replacement Policy

Applicable for:

Damaged Product

Non-Functional Product

Incorrect Product Received

Happy to OFFER Variation Change (Buyer Request)

Reporting Guidelines

Damaged Product

Report: Within 24 hrs of delivery

Required: Unboxing video + photos

Replacement: Dispatched in 2 business days

Incorrect / Non-Functional Product

Report: Within 3 hrs of delivery

Email: srzshoppy123@gmail.com | CC: 8484880815

Include: Image + Order ID + Buyer Name

Replacement: 1–2 days (after return in good condition)

Cancellation & Refunds

Before Dispatch: 100% Refund (minus gateway charges, if any)

After Dispatch: No refund

Rejected Delivery: ₹100 cancellation fee

Refunds: Processed immediately after item reaches warehouse

Important: An UNBOXING VIDEO is mandatory for all return / refund claims.