FAQs

SRZ Shoppy General Product FAQs

Purchase Trust & Authenticity

Q: Is the product I buy here the same as the one sold on marketplaces ( Amazon/Flipkart/Meesho/JioMart )?

A: Yes, 100% absolutely! It is the exact same verified SRZ item. We guarantee consistent, high quality and ship the authentic product from our central warehouse. Shopping direct gives you the same guaranteed product plus exclusive offers and direct support.

Q: Why are your prices often lower than major marketplaces?

A: We operate on a “Direct Buy Advantage” model. By eliminating middlemen, high marketplace commissions, and huge advertisement costs, we pass those savings directly to you. This ensures you get better prices and the best value for your money.

Q: Where are SRZ Shoppy products manufactured?

A: SRZ Shoppy focuses on providing Simple, Trendy, Essential, and Innovative products. We are an Indian company that sources and partners with ethical manufacturers both locally and globally to ensure competitive pricing and high quality.

Q: Can I physically check the product before purchasing?

A: Currently, SRZ Shoppy operates exclusively online to keep our overhead low and pass maximum savings to you. However, all product details, videos, and customer reviews are available online. At present we have only one offline shop at our Warehouse at Satara, Maharashtra, India.

Ordering, Payment & Returns

Q: Is my payment information safe when I purchase from SRZ Shoppy?

A: Yes! We prioritize your security and use Razorpay secured payments—a highly trusted, industry-leading platform that protects your data. For added peace of mind, we also offer Cash on Delivery (COD) on most items.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, COD is available on most products across India. Look for the COD option during the checkout process.

Q: What is your return and exchange policy?

A: We Don’t We offer an Easy 7-Day Hassle-Free Return policy for most products. If the product is defective or not as described, you can initiate a return within 7 days of delivery. Please review our full [Shipping / Refund / Return Policy] for complete details.

Important: An UNBOXING VIDEO is mandatory for all return / refund claims.

Product Care & Information

Q: How do I know the correct size/dimensions for Organizers and Bags?

A: We ensure the exact dimensions (Length x Width x Height in cms) and capacity (in Litres) are detailed on every product page. Please cross-check these figures before ordering to ensure the item meets your needs.

Q: How should I clean and care for my Wardrobe Organizers and Bags?

A: Most of our bags and organizers can be spot-cleaned with a damp cloth and mild detergent. Do not machine wash or tumble dry as this can damage the structural reinforcement and steel frames.